Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag your experience with a crypto casino you've played at? This page covers how to reach us and what kind of messages we're best placed to help with.

How to reach the team

The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible if you're reporting an issue with a specific operator — screenshots, dates and transaction details (with sensitive information redacted) all help us look into things properly.

What we can help with

• Corrections or updates to information on a review — bonus terms, supported coins, or licensing details that have changed
• Questions about how we score and rank sites like BetPanda, CoinPoker Casino, or the other operators featured on math-mag.com
• Feedback on your own experience with a listed casino's payouts, support, or verification process
• General enquiries about the site, its content, or how it's funded

What we can't help with

We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That means we're not able to:

• Access, close, or verify individual player accounts at any casino
• Process deposits, withdrawals, or refunds on behalf of an operator
• Resolve disputes about a specific bet, bonus, or withdrawal — these need to go directly to the casino's own support team
• Provide financial, legal, or tax advice — for questions about how gambling winnings or crypto gains are taxed in your situation, speak with a qualified professional

If you're having trouble with a specific site, start with its customer support channel first. If that doesn't resolve things, let us know — persistent patterns of unresolved complaints are exactly the kind of thing that feeds into how we review and rank operators.

Reporting an issue with an operator

Because every casino we list is licensed offshore rather than by a US regulator, and operates in a legal grey area for US players, there's no central US body to escalate a complaint to the way there would be with a state-licensed operator. If you've had a genuinely bad experience — a stalled withdrawal, a bonus dispute, or a support team that's gone quiet — tell us about it. We factor real reader feedback into our ongoing reviews, and it helps other players avoid the same problem.

If gambling has stopped feeling like entertainment

Contacting us isn't a substitute for support if gambling is causing you stress, financial strain, or is hard to control. If that sounds familiar, the National Problem Gambling Helpline — 1-800-GAMBLER — is free and confidential. You can also read more about the tools and limits available on our Responsible Gambling page. Worth remembering: offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth setting your own limits before you play.

Site policies and further reading

For details on how we operate, what we do and don't guarantee, and how our content should be used, see our Terms and Conditions. All content on math-mag.com is intended for readers who meet the applicable minimum age — 18 or 21 depending on the operator and your state — and nothing here should be read as an inducement to gamble beyond what you can comfortably afford to lose.

Whether you're reaching out with a correction, a question, or just feedback on your own experience, we'd rather hear from you than get something wrong. Drop us a line at [email protected] and we'll get back to you.